{"id":10281,"date":"2024-04-12T03:06:51","date_gmt":"2024-04-12T03:06:51","guid":{"rendered":"https:\/\/thecozylady.com\/return-and-refund-policy\/"},"modified":"2024-08-18T09:09:26","modified_gmt":"2024-08-18T09:09:26","slug":"zasady-vraceni-a-refundace","status":"publish","type":"page","link":"https:\/\/thecozylady.com\/cs\/zasady-vraceni-a-refundace\/","title":{"rendered":"Z\u00e1sady vr\u00e1cen\u00ed a refundace"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"10281\" class=\"elementor elementor-10281 elementor-5885\">\n\t\t\t\t<div class=\"elementor-element elementor-element-db2e699 e-con-full e-flex e-con e-parent\" data-id=\"db2e699\" data-element_type=\"container\" data-core-v316-plus=\"true\">\n\t\t<div class=\"elementor-element elementor-element-05daf35 e-flex e-con-boxed e-con e-child\" data-id=\"05daf35\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-75f9339 elementor-widget elementor-widget-heading\" data-id=\"75f9339\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.20.0 - 10-04-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h1 class=\"elementor-heading-title elementor-size-default\">Z\u00e1sady vr\u00e1cen\u00ed a refundace<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b52564d e-flex e-con-boxed e-con e-child\" data-id=\"b52564d\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6842193 elementor-widget elementor-widget-text-editor\" data-id=\"6842193\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.20.0 - 10-04-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<h4>1. Na\u0161e z\u00e1sady vr\u00e1cen\u00ed<\/h4>\n<p style=\"padding-left: 30px;\">Ahoj, mil\u00e1 Cozy Lady! Tvoje spokojenost je pro n\u00e1s nejd\u016fle\u017eit\u011bj\u0161\u00ed. Pokud nejsi z jak\u00e9hokoli d\u016fvodu nad\u0161en\u00e1 ze sv\u00e9ho n\u00e1kupu, v\u016fbec se nestresuj! M\u016f\u017ee\u0161 ho vr\u00e1tit do 30 dn\u016f od zakoupen\u00ed. Proces vr\u00e1cen\u00ed jsme ud\u011blali super jednoduch\u00fd a bez zbyte\u010dn\u00fdch komplikac\u00ed, proto\u017ee tak to u n\u00e1s chod\u00ed.<\/p>\n<h4>2. Podm\u00ednky vr\u00e1cen\u00ed<\/h4>\n<p style=\"padding-left: 30px;\">V\u00edme, \u017ee se o sv\u00e9 v\u011bci star\u00e1\u0161, ale jen pro jistotu: vr\u00e1cen\u00e9 zbo\u017e\u00ed mus\u00ed b\u00fdt v p\u016fvodn\u00edm obalu, nepou\u017eit\u00e9, nepran\u00e9 a s visa\u010dkami. Z hygienick\u00fdch d\u016fvod\u016f nem\u016f\u017eeme p\u0159ij\u00edmat vr\u00e1cen\u00e9 spodn\u00ed pr\u00e1dlo a plavky (ur\u010dit\u011b ch\u00e1pe\u0161 pro\u010d). Tak\u00e9, pokud nen\u00ed uvedeno jinak, zlevn\u011bn\u00e9 zbo\u017e\u00ed nebo speci\u00e1ln\u00ed akce jsou obvykle kone\u010dn\u00e9.<\/p>\n<h4>3. Jak vr\u00e1tit zbo\u017e\u00ed<\/h4>\n<p style=\"padding-left: 30px;\">Chce\u0161 n\u011bco vr\u00e1tit? Sta\u010d\u00ed d\u00e1t v\u011bd\u011bt na\u0161emu p\u0159\u00e1telsk\u00e9mu z\u00e1kaznick\u00e9mu servisu. Po\u0161leme ti formul\u00e1\u0159 a k\u00f3d pro vr\u00e1cen\u00ed. Zabal zbo\u017e\u00ed zp\u011bt do p\u016fvodn\u00edho obalu spolu s formul\u00e1\u0159em a \u00fa\u010dtenkou a po\u0161li n\u00e1m to. Po\u0161tovn\u00e9 za vr\u00e1cen\u00ed je na tob\u011b, ale pokud jsme ud\u011blali chybu a poslali \u0161patnou v\u011bc nebo je vadn\u00e1, po\u0161tovn\u00e9 hrad\u00edme my.<\/p>\n<h4>4. Z\u00e1sady refundace<\/h4>\n<p style=\"padding-left: 30px;\">Jakmile dostaneme tvoje vr\u00e1cen\u00e9 zbo\u017e\u00ed a rychle ho zkontrolujeme, hned ti po\u0161leme pen\u00edze zp\u011bt. Pou\u017eijeme stejn\u00fd zp\u016fsob platby, jak\u00fdm jsi platila. Pokud jsi platila kartou, m\u016f\u017ee to trvat 5-10 pracovn\u00edch dn\u016f, ne\u017e se \u010d\u00e1stka objev\u00ed (za to mohou banky, ne my!). Pokud jsi pou\u017eila d\u00e1rkovou kartu, vyd\u00e1me ti novou na vr\u00e1cenou \u010d\u00e1stku.<\/p>\n<h4>5. V\u00fdm\u011bny<\/h4>\n<p style=\"padding-left: 30px;\">Chce\u0161 vym\u011bnit za n\u011bco jin\u00e9ho? \u017d\u00e1dn\u00fd probl\u00e9m! Sta\u010d\u00ed postupovat podle procesu vr\u00e1cen\u00ed a ud\u011blat novou objedn\u00e1vku. Dokonce ti d\u00e1me slevov\u00fd k\u00f3d na \u010d\u00e1stku tv\u00e9ho vr\u00e1cen\u00ed, kter\u00fd m\u016f\u017ee\u0161 pou\u017e\u00edt na novou objedn\u00e1vku. Co \u0159\u00edk\u00e1\u0161 na takov\u00fd servis?<\/p>\n<h4>6. Po\u0161kozen\u00e9 nebo vadn\u00e9 zbo\u017e\u00ed<\/h4>\n<p style=\"padding-left: 30px;\">Jejda, poslali jsme ti n\u011bco m\u00e9n\u011b ne\u017e dokonal\u00e9ho? To n\u00e1s moc mrz\u00ed! Dej n\u00e1m v\u011bd\u011bt co nejd\u0159\u00edve a my to naprav\u00edme. Mo\u017en\u00e1 t\u011b po\u017e\u00e1d\u00e1me o fotku, abychom vid\u011bli, co se pokazilo. O n\u00e1klady na dopravu u po\u0161kozen\u00e9ho nebo vadn\u00e9ho zbo\u017e\u00ed se nemus\u00ed\u0161 starat &#8211; to je na n\u00e1s.<\/p>\n<h4>7. Zbo\u017e\u00ed, kter\u00e9 nelze vr\u00e1tit<\/h4>\n<p style=\"padding-left: 30px;\">Nem\u016f\u017eeme p\u0159ijmout vr\u00e1cen\u00ed personalizovan\u00fdch p\u0159edm\u011bt\u016f, hygienick\u00fdch produkt\u016f, spodn\u00edho pr\u00e1dla, plavek, otev\u0159en\u00e9 kosmetiky, potravin nebo \u010dehokoli pod 500 K\u010d (v pln\u00e9 cen\u011b). Tak\u00e9 pokud bylo zbo\u017e\u00ed pou\u017eito, vypr\u00e1no nebo byl otev\u0159en p\u016fvodn\u00ed obal, nem\u016f\u017eeme ho vz\u00edt zp\u011bt. Douf\u00e1me, \u017ee to ch\u00e1pe\u0161!<\/p>\n<h4>8. Vr\u00e1cen\u00ed ve speci\u00e1ln\u00edch situac\u00edch<\/h4>\n<p style=\"padding-left: 30px;\">Pokud vrac\u00ed\u0161 d\u00e1rek, refundace jde d\u00e1rci (neboj, ne\u0159ekneme to!). U hromadn\u00fdch n\u00e1kup\u016f m\u016f\u017eeme ud\u011blat \u010d\u00e1ste\u010dn\u00e9 vr\u00e1cen\u00ed, ale pokud byla akce nebo sleva, uprav\u00edme refundaci pom\u011brn\u011b.<\/p>\n<h4>9. Omezen\u00ed vr\u00e1cen\u00ed a refundac\u00ed<\/h4>\n<p style=\"padding-left: 30px;\">Milujeme na\u0161e z\u00e1sady vr\u00e1cen\u00ed, ale mus\u00edme je tak\u00e9 chr\u00e1nit. Pokud si v\u0161imneme jak\u00e9hokoli zneu\u017e\u00edv\u00e1n\u00ed (jako no\u0161en\u00ed a vracen\u00ed nebo neust\u00e1l\u00e9 vracen\u00ed), mo\u017en\u00e1 budeme muset omezit nebo odm\u00edtnout vr\u00e1cen\u00ed. Ur\u010dit\u011b to ch\u00e1pe\u0161 &#8211; chceme, aby to bylo f\u00e9r pro v\u0161echny v na\u0161\u00ed Cozy Lady rodin\u011b.<\/p>\n<h4>10. Kontaktuj n\u00e1s<\/h4>\n<p style=\"padding-left: 30px;\">M\u00e1\u0161 ot\u00e1zky ohledn\u011b vr\u00e1cen\u00ed, v\u00fdm\u011bn nebo refundac\u00ed? Jsme tady pro tebe! Kdykoli se obra\u0165 na n\u00e1\u0161 z\u00e1kaznick\u00fd servis. Jsme tu, abychom ti pomohli, a r\u00e1di od tebe sly\u0161\u00edme!<\/p>\n<h4>11. Zm\u011bny z\u00e1sad<\/h4>\n<p style=\"padding-left: 30px;\">Tyto z\u00e1sady m\u016f\u017eeme \u010das od \u010dasu aktualizovat. V\u0161echny zm\u011bny budou zve\u0159ejn\u011bny zde, tak\u017ee je dobr\u00e9 se sem ob\u010das pod\u00edvat. Pokud se n\u011bco z\u00e1sadn\u00edho zm\u011bn\u00ed, d\u00e1me ti ur\u010dit\u011b v\u011bd\u011bt &#8211; chceme, abys byla v\u017edy v obraze!<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Z\u00e1sady vr\u00e1cen\u00ed a refundace 1. Na\u0161e z\u00e1sady vr\u00e1cen\u00ed Ahoj, mil\u00e1 Cozy Lady! Tvoje spokojenost je pro n\u00e1s nejd\u016fle\u017eit\u011bj\u0161\u00ed. Pokud nejsi z jak\u00e9hokoli d\u016fvodu nad\u0161en\u00e1 ze sv\u00e9ho n\u00e1kupu, v\u016fbec se nestresuj! M\u016f\u017ee\u0161 ho vr\u00e1tit do 30 dn\u016f od zakoupen\u00ed. Proces vr\u00e1cen\u00ed jsme ud\u011blali super jednoduch\u00fd a bez zbyte\u010dn\u00fdch komplikac\u00ed, proto\u017ee tak to u n\u00e1s chod\u00ed. 2. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10281","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/thecozylady.com\/cs\/wp-json\/wp\/v2\/pages\/10281","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/thecozylady.com\/cs\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/thecozylady.com\/cs\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/thecozylady.com\/cs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/thecozylady.com\/cs\/wp-json\/wp\/v2\/comments?post=10281"}],"version-history":[{"count":5,"href":"https:\/\/thecozylady.com\/cs\/wp-json\/wp\/v2\/pages\/10281\/revisions"}],"predecessor-version":[{"id":10410,"href":"https:\/\/thecozylady.com\/cs\/wp-json\/wp\/v2\/pages\/10281\/revisions\/10410"}],"wp:attachment":[{"href":"https:\/\/thecozylady.com\/cs\/wp-json\/wp\/v2\/media?parent=10281"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}